For trainers or managers who want to move beyond training solutions and help their organization improve performance.

• Build collaborative relationships in the organization.
• Manage interactions with others.
• Identify job performance needs.
• Apply active listening techniques.
• Ask performance-based questions.
• Identify required and actual job performance.
• Handle resistance and challenges from clients.
• Establish terms of reference with clients.
• Collect job performance data.
• Analyze job performance data.
• Determine the causes of performance gaps.
• Apply a range of analysis tools and techniques.
• Guide clients through a decision-making process.
• Recommend training and non-training solutions to performance needs.
• Write a report of findings and recommendations.
• Adopt the most effective role during implementation.
• Measure the results of performance solutions.

Engage Clients

• How to guide your clients through the performance improvement process.
• The similarities between training and performance improvement – making the case.
• How to influence others to gain credibility and secure high-level sponsorship.
• The foundation for collaborative relationships.
• 5 easy steps for managing the consulting process.
• A checklist to assess readiness.
• How to overcome obstacles to getting started.
• Tips that will help you minimize the politics of transitioning to performance improvement.
• How to handle a request for training.
• Key factors that will make you successful.
• How to get results through collaborative relationships.
• A step-by-step consulting approach that is realistic for trainers.

Identify Needs

• How to set clear expectations from the start.
• A proven method of understanding true performance needs.
• Key questions for identifying required and actual performance.
• How to conduct an effective “discovery” meeting.
• Tips for crafting questions that open up dialogue.
• How to encourage the client to keep talking.
• Powerful performance-based questions.
• How to develop and maintain rapport.
• How to paraphrase the essence of what you heard.
• The signs of discomfort or resistance.
• Guidelines for handling resistance or challenges.
• 6 methods for collecting data.
• 45 questions to ask yourself after each interaction.

Determine Causes

• A step-by-step technique to determine the causes.
• 7 major causes of performance gaps.
• Where to look first.
• A structured worksheet to document findings.
• An easy-to-use checklist for analyzing performance.
• Where to find the evidence – over 70 sources.
• 4 participatory analysis techniques.
• How to validate findings with the client.

Implement Solutions

• How to guide the client to an appropriate course of action.
• A visual technique for identifying possible solutions.
• How to rate solutions using relevant criteria.
• Factors that will help or hinder the implementation.
• How to address concerns from different perspectives.
• Will the solution work?  Asking quintessential questions.
• Over 50 types of performance improvement solutions.
• The critical elements of a report.
• A checklist for making planning easier.
• A simple approach for setting targets and identifying outcomes.
• How to maximize your contribution by adopting the most effective role.

Measure Results

• How to develop a measurement plan.
• The S.C.O.R.E. approach for monitoring progress.
• How to gauge employee reaction to the solution.
• How to track and report results using a performance scorecard.
• A quick-and-easy method for conducting a debrief meeting.
• How to assess your performance as a consultant.
• A consulting services assessment form.
• A structured worksheet to document lessons learned.
• How to broadcast and promote successes.

• All the worksheets, checklists, and forms in Microsoft® Word template format. Simply download them from your personal My Langevin website. 
• Free 1-year feedback service. Receive detailed feedback on your materials to help improve your courses.