Consulting Skills for Trainers

For trainers or managers who want to move beyond training solutions and help their organization improve performance.

• Build collaborative relationships in the organization.
• Manage interactions with others.
• Identify job performance needs.
• Apply active listening techniques.
• Ask performance-based questions.
• Identify required and actual job performance.
• Handle resistance and challenges from clients.
• Establish terms of reference with clients.
• Collect job performance data.
• Analyze job performance data.
• Determine the causes of performance gaps.
• Apply a range of analysis tools and techniques.
• Guide clients through a decision-making process.
• Recommend training and non-training solutions to performance needs.
• Write a report of findings and recommendations.
• Adopt the most effective role during implementation.
• Measure the results of performance solutions.

Session 1

• The foundation for collaborative relationships.
• 5 easy steps for managing the consulting process.
• How to guide your clients through the performance improvement process.
• How to approach a client at the start.
• Key factors that will make you successful.
• How to handle a request for training.

• How to set clear expectations from the start.

• A proven method of understanding true performance needs.
• Key questions for identifying required and actual performance.
• How to conduct an effective discovery meeting.
• Tips for crafting questions that open up dialogue.
• Powerful performance-based questions.

Session 2

• How to develop and maintain rapport.
• How to encourage the client to keep talking.
• How to paraphrase the essence of what you heard.
• Tips for acknowledging what people are feeling.
• Ways to summarize a conversation.
• The signs of discomfort or resistance.
• Guidelines for handling resistance or challenges.
• 6 methods for collecting data.
• 45 questions to ask yourself after each interaction.

• A step-by-step technique to determine the causes.
• 7 major causes of performance gaps.
• A structured worksheet to document findings.
• An easy-to-use checklist for analyzing performance.
• Where to find the evidence – over 70 sources.

Session 3

• 4 participatory analysis techniques.

• How to guide the client to an appropriate course of action.
• A visual technique for identifying possible solutions.
• How to rate solutions using relevant criteria.
• Over 50 types of performance improvement solutions.
• The critical elements of a report.
• A checklist for making planning easier.
• A simple approach for setting targets and identifying outcomes.
• How to maximize your contribution by adopting the most effective role.

• How to develop a measurement plan.
• The S.C.O.R.E. approach for monitoring progress.
• How to track and report results using a performance scorecard.
• A structured worksheet to document lessons learned.
• How to broadcast and promote successes.

• All the worksheets, checklists, and forms in Microsoft® Word template format. Simply download them from your personal My Langevin website. 
• Free 1-year feedback service. Receive detailed feedback on your materials to help improve your courses. 

This workshop combines 3 synchronous sessions with additional self-paced activities. You will spend time live, online learning how to apply a structured performance improvement process. Also, up to 3 hours will be required for pre-course work and intersession reading.

Maximum Class Size: 15 participants (We limit class size to ensure maximum value and participation for our clients.)

• Log in to our Adobe Connect platform using a standard web browser and access the audio for the workshop using a telephone and headset (or ear buds with a microphone). A toll-free teleconference number will be provided.
• Expect an engaging, highly interactive, hands-on workshop with plenty of practice opportunities using breakout rooms, chat, polls, whiteboard annotation tools, etc.
• Review recordings of each session for up to 3 months after the workshop ends.