We accept various forms of payment for our self-paced products including: Check, Money Order, Visa, American Express, MasterCard, Discover, Diners, EFT (US only), Direct Deposit, and Wire Transfer. If you prefer, your organization may be invoiced for your product(s).

Prices are subject to change without notice.

Downloadable products such as eBooks and e-Learning Modules are not refundable – all sales are final.

If you are unhappy with your product, you can return it. You will receive a credit toward the purchase of future products or workshops (minus your shipping charges). You are responsible for any costs associated with returning the product to us.

Downloadable products such as eBooks and e-Learning Modules are not refundable – all sales are final.

Yes. If you purchase a workshop manual and then attend the workshop, you will receive credit equal to the price of the manual towards the cost of the workshop (less shipping).

The shipping charge for a single product in Canada or the United States is approximately $30.00. If you purchase more than one product, we can provide you with an estimated cost for your total purchase, as well as an anticipated delivery date. International delivery may cost more and could take longer.

All products are shipped via UPS or FedEx. We can track your order to ensure its safe arrival. If you prefer an alternate shipping method, please contact us. We will do our best to accommodate your request.

Once we receive your payment, we will instruct our shipping department to send your product. If delivery is to Canada or the US, you should receive your package within 3-5 business days. Please note, international delivery may cost more and could take longer. Feel free to contact us for more details.

If you have lost your manual, simply contact your Client Service Representative. We will gladly send you a replacement manual at 50% of the purchase price (plus shipping).

As you can imagine, our master trainers are busy with their classroom duties. Typically, the only way to speak live with an instructor is to actually attend one of our workshops. In that environment, you’ll have an opportunity to ask questions about the course content, as well as seek advice and feedback on individual projects and other training-related issues. If you have content-related questions about your product, our knowledgeable Client Service Representatives will be happy to assist you.

If you have questions after purchasing a product, please feel free to contact a Client Service Representative. They are extremely knowledgeable about our products and workshops. They’ll be able to answer any question you might have. If you need advice or someone to discuss ideas with, simply give us a call.

The time, effort, and research that go into our self-paced products (and workshops) are based on the highest standards in the training industry. We diligently research the field to include workable, practical developments in our products. We incorporate proven principles of adult learning, blended learning, and creative training techniques that apply to various learning styles.

Although each Langevin product is unique, the comprehensive research that is applied to each product is consistent and reliable. When you purchase one of our products, we ensure you receive the most current, practical information to assist you in your professional development.

Due to the variety of products we have available (i.e. eBooks, self-study kits, e-Learning modules, and manuals), unfortunately, there is not an exact answer to this question. However, the standard contents for all Langevin products include a thank you letter, a set of “Great Idea” stickers, and a Langevin pen/highlighter. These items are housed in a compact polyurethane box that is designed to sit upright on your office shelf. 

Yes, we’d be happy to connect you with a client who has purchased one of our products. If you are interested in being a reference, let us know and we’ll add you to our list of satisfied clients.

The Langevin Freedom Pass (pass) is assigned to the company that purchases it and remains with that company for the duration of the pass. Passes are transferable within the same company and can be used for multiple employees.

You can cancel or reschedule an enrollment up to 5 business days before the workshop begins without penalty. Rescheduled workshops must be attended prior to expiry date of the pass.

If you cancel less than 5 business days before the workshop begins, or fail to inform us that you cannot attend a workshop (i.e. a no show), the workshop days/sessions will be deducted from the pass.

If Langevin needs to cancel, change, or postpone a workshop for any reason, we will try to give as much notice as possible. Langevin will not be liable for any costs incurred or any consequential damages because of a workshop cancellation.

All 12/18 training days/sessions must be attended within 1 year of purchasing the Langevin Freedom Pass. The pass expires after 12/18 training days/sessions or 1 year, whichever comes first. If all 12/18 training days/sessions are not attended within the 1 year, the remaining days will expire along with the pass.

The Langevin Freedom Pass cannot be applied to the purchase of any product (eBooks, self-study kits, e-learning modules, workshop manuals), professional coaching and consulting services, or exclusive workshops for your team.

Certification discounts do not apply to the pass.

All Langevin Freedom Pass purchases are final. There are no refunds, cancellations, or exchanges on pass purchases. There are no extensions on passes.

The Langevin Learning Passport (passport) is assigned to one user and remains with that user for the duration of the passport. Passports purchased by individuals are non-transferable. As such, passports purchased by organizations are non-transferable within the organization. All passports are non-refundable, non-transferable, and non-cancellable. There are no extensions on passports.

Langevin Learning Passport holders may not be enrolled in more than four workshops at any given time.

You can cancel or reschedule your enrollment up to 5 business days before the workshop begins without penalty. Rescheduled workshops must be attended prior to expiry date of the passport.

If you cancel less than 5 business days before the workshop begins, or fail to inform us that you cannot attend a workshop (i.e. a no show), you will be charged a penalty in the amount of the list price of the applicable workshop (in addition to the cost of your passport).

If Langevin needs to cancel, change, or postpone a workshop for any reason, we will try to give as much advance notice as possible. Langevin will not be liable for any costs incurred for travel, hotel, or any other consequential damages as a result of a workshop cancellation.

The Langevin Learning Passport cannot be applied to the purchase of any product (eBooks, self-study kits, e-learning modules, workshop manuals), professional coaching and consulting services, or workshops at your location.

Certification discounts do not apply to the passport.

The name and e-mail address of the person who will be using the passport must be provided at the time of purchase. All purchases are final; there are no refunds, cancellations, or exchanges on passport purchases. There are no extensions on passports.