Facilitation Skills

For anyone who needs the fundamental skills and knowledge to be an effective facilitator of virtual or in-person sessions or meetings.

• Determine if a session is necessary.
• Prepare for the session.
• Select the appropriate facilitation tools.
• Open the session.
• Apply idea-generating facilitation tools.
• Apply prioritizing and analyzing facilitation tools.
• Apply decision-making facilitation tools.
• Employ effective speaking skills.
• Apply active listening skills.
• Document session information.
• Manage challenging behaviors.
• Close the session.

Session 1

• How to distinguish between the process and the content of a session.

• How to determine if a session is even necessary.
• A structured facilitation process that guarantees success every time.
• 4 critical areas to consider when planning a session (with a comprehensive planning worksheet to document the details).
• How to ensure there is a meaningful purpose for your session.
• How to recognize the importance of your session objectives.
• How to write the objectives properly.
• What criteria you should consider when selecting facilitation tools to accomplish your session objective.
• How to select the most suitable tools for your session.
• 15 simple tools to generate and organize ideas.
• 15 practical tools to analyze and prioritize ideas.
• 15 proven tools to make decisions.
• A detailed process worksheet to document the critical information for all four phases of the session process.
• What to include in the agenda.

Session 2

• 8 steps to open your session effectively.
• Why you should establish ground rules.
• Tips to help you effectively manage time and adhere to your agenda.
• 12 tips to improve your speaking skills.
• 2 types of questions to promote participation.
• Active listening skills guaranteed to encourage communication.
• 5 techniques to improve your non-verbal communication skills.
• 6 tips to help you remain neutral without appearing apathetic.
• How to document information so that it supports the session objectives.
• How to recognize challenging behaviors.
• Tips and strategies to prevent challenging behaviors.

Session 3

• 9 steps to deal with conflict during the session.
• A comprehensive checklist for closing out the session.
• A simple, yet thorough, end-of-session report to summarize the session.
• Samples of formal and informal methods for evaluating the success of your session.
• Lead and participate in multiple mini facilitation practice opportunities.
• Practice all workshop skills and a variety of tools from the Facilitation Toolkit in an end-of-workshop simulated session.
• Receive feedback from your peers.
• Practice giving feedback on peer performance.

• All the worksheets, checklists, and forms in Microsoft® Word template format. Simply download them from your personal My Langevin website.
• A step-by-step Facilitation Toolkit with 45 proven, powerful tools to help you accomplish the objective of your session. 
• 90-day access to all recorded online sessions. 
• Free 1-year feedback service. Send us a recording of yourself facilitating a session and we will give you detailed feedback to further develop your skills. 

This workshop combines 3 synchronous sessions with additional self-paced activities. You will spend approximately 7.5 hours live, online learning how to apply a structured process that will enable you to lead sessions with confidence. Also, 2 to 3 hours will be required for pre-course work and intersession assignments.

• Maximum Class Size: 15 participants (We limit class size to ensure maximum value and participation for our clients.)
• Log in to the Adobe Connect platform using the link that will be sent prior to your workshop.
• Expect an engaging, highly interactive, hands-on workshop with plenty of practice opportunities using breakout rooms, chat, polls, whiteboard annotation tools, etc.
• Review recordings of each session for up to three months after the workshop ends.