At Langevin Learning Services we respect your privacy and value our relationship with you. Let us assure you that your personal information will be protected. Our goal is to enhance your experience with us. By submitting personal information to us, you are consenting to its use and disclosure for the following purposes:
- Maintaining the accuracy of our records to respond to your inquiries and provide you with customer service communications, and otherwise manage our relationship with you;
- Providing you with general marketing, product, service information, and offers;
- Conducting market analysis;
- Meeting safety, security, legal, and regulatory requirements; and
- Satisfying other reasonable, legitimate business interests (such as collecting outstanding debts).
If these intended uses are not reasonably obvious from the circumstances in which personal information is collected, we will provide you with an opportunity to withhold your consent to the collection, use, or disclosure of the information. For example, we will give you an opportunity to request that we not use the contact information you provide us when registering for a workshop for marketing purposes, etc. Keep in mind, however, there are limited situations in which applicable laws require or allow us to collect, use/disclose personal information without consent. They include, for example, safety and law enforcement/compliance activities.
How does Langevin Learning Services collect Customer Information?
We obtain information directly from you when you participate in one of our workshops, complete a pre-workshop survey, complete a post-workshop evaluation, purchase a product/manual/module, or contact one of our Client Services Representatives.
If you do not want us to use this information to contact you for sales or marketing purposes, and would like to limit our use of this information solely for the administration of your registrations, please contact a Client Services Representative at 1-800-223-2209.
From other parties:
To ensure our database addresses remain accurate, we also obtain address information from third-party licensed data providers for National Change of Address and other authorized parties.
Visiting Langevin Learning Services’ Websites
Information Langevin Learning Services may collect through its websites:
You should be aware that when you share personal information in public areas of our website, such as chat rooms or bulletin boards, this information might be seen and used by others. We urge you to exercise good judgment when sharing personal information in these forums.
Links to other websites:
Our website may contain links to other websites. We encourage you to review the privacy statements of all sites you visit, including those whose links are provided, so that you can understand how those sites collect, use, and share your information. We are not responsible for the privacy statements, content, or data handling practices on other websites.
Electronic mail sent to us that may contain personal information:
You may decide to send to us personally identifying information in an email (e.g. in a message about your workshop experience). We will only use this personal information to identify you as a client, to determine how to respond to your email, and to try to resolve the matter identified in the email.
When you visit Langevin Learning Services’ websites, we may collect and store information about your visit on an anonymous, aggregate basis using “cookie” technology. A cookie is an element of data a website can send to your browser which may then store the cookie on your hard drive. Cookies may tell us the time and length of your visit, the pages you look at on our sites, and the site you visited just before coming to ours. We may also record the name of your internet service provider. This information allows us to measure site activity to tailor the consumer’s experience within our website. The goal is to save you time and provide you with a more meaningful visit. Cookies used by Langevin Learning Services on its websites do not reveal personal information and cannot read data from your hard drive.
If you are concerned about cookies, you may modify your browser settings to notify you when you receive a cookie. If you do not know how to modify your browser settings, please consult your browser documentation or the supplier website. You may visit the Langevin Learning Services’ websites with your cookies turned off. However, you may not be able to access some of the areas of our sites which require cookies for customization and personalization.
We may also use third parties to serve Langevin Learning Services advertisements on other websites. In serving Langevin Learning Services’ advertisements these third parties may place cookies on your browser computer and may collect certain anonymous information about your visits to other websites. This information includes browser type, IP address, web activity, and time of day, and is used to better understand and optimize Langevin Learning Services’ online advertising campaigns. To opt-out of these cookies, please review the privacy policies of that website and follow the instructions on their site.
Will Langevin Learning Services share my information with other parties?
When you provide Langevin Learning Services with personally identifiable information, we may share that information with our marketing partners for use in promoting marketing programs. Before we share your information with any of these organizations we will ensure we have the express or implied consent required under applicable law. Langevin Learning Services may also share your personal information with our suppliers for the exclusive purpose of providing services for us (e.g. mailings to you in response to your request for information).
We may disclose your personal information as required by law, in conjunction with a government inquiry, or in litigation or dispute resolution.
Additionally, our websites, www.langevin.com and www.mylangevin.com, do contain links to sites outside of and not controlled by Langevin Learning Services. Langevin Learning Services is not responsible for these sites, their omissions, or for the policies or content of their websites. We recommend you read the privacy policies of these sites before deciding to provide your personal information to the site operators.
How is my personal information protected?
We encourage you, the user, to observe the security features built into your browser. Upgrading to the latest version of an internet browser will often provide increased security.
Can I opt out of Langevin Learning Services’ marketing promotions and initiatives?
If you do not want to be contacted for product, service, or marketing initiatives, or if you would like to be removed from any direct marketing initiatives, corporate surveys, telemarketing, or direct mail or email lists, or if you would otherwise like to limit our use or disclosure of your personal information, please contact us as indicated below.
Except as required or permitted by applicable law, we will respect your wishes relating to the use of your personal information and we will ensure your file reflects the limitations you have requested. Unless they are obvious, we will advise you of the consequences of withdrawing your consent. For example, if you withdraw your consent, Langevin Learning Services may not be able to provide you, or continue to provide you, with the services or information about products or services or related promotions that may be of value to you.
How can I access and correct errors in my information?
You can contact a Client Services Representative at 1-800-223-2209 to review, correct, or update certain aspects of your personal information. The information that may be accessible to our CSRs includes your name, title, address, email address, current or past registrations, and previous contacts to Langevin Learning Services.
While Langevin Learning Services uses reasonable efforts to ensure the information we hold about you is accurate, complete, and current, we often rely on you to inform us about changes to your contact or other relevant information (e.g. name, address, telephone number, etc.).
Again, the more information you volunteer, and the more accurate it is, the better we can customize and improve your experience with Langevin Learning Services.
If you wish us to undertake a more comprehensive search of our files, you may notify us in writing at:
Langevin Learning Services
38 Antares Drive, Suite 110
Ottawa, ON K2E 7V2
Attn: Chief Privacy Officer
You will be asked for sufficient personal information for us to verify your identity and the details about the personal information you are interested in prior to us processing your request. There may be a charge for providing this information in which case you will be notified in advance and may withdraw your request or challenge the reasonableness of the charge. We will also be unable to provide you with information which is exempt from disclosure such as personal information about another person, privileged information, or confidential commercial information.
How do I contact Langevin Learning Services?
Langevin Learning Services is committed to continuous improvement and values your input. We welcome your comments and/or suggestions on improving our website and policies. If you have any comments or concerns, or wish to limit the use of any of your personal information we may have, you may contact us at:
Langevin Learning Services
38 Antares Drive, Suite 110
Ottawa, ON K2E 7V2
This statement is effective as of February 01, 2004. Revised May 23, 2018.