For course designers, training analysts, and managers of training who have (or wish to have) input regarding both training and non-training solutions to business problems.

• Plan a needs analysis.
• Handle a request for training.
• Administer surveys.
• Conduct interviews.
• Use performance checklists to conduct tests and observations.
• Examine performance records.
• Determine causes of performance problems.
• Select training and non-training solutions to performance problems/opportunities.
• Determine cost-benefit of training.
• Write needs analysis proposal.

Session 1

• A complete step-by-step needs analysis process.
• When not to do a needs analysis.
• Where to start.
• Common errors to avoid.
• Key questions to ask at the start of every needs analysis.
• A systematic needs analysis worksheet.
• How to avoid unnecessary training.
• How to handle a request for training.
• The 6 most common data collection techniques.

Session 2

• How to design effective surveys.
• 15 tips for getting high rates of return.
• Types of interviews.
• How to plan and conduct an interview.
• Guidelines for measuring and observing employee performance.

Session 3

• A simple 5-step performance analysis approach.
• 7 major causes of performance problems.
• A highly effective checklist for isolating the cause.
• 4 techniques for confirming the cause.
• When to train (and when not to).
• Non-training solutions for non-training issues.

Session 4

• How to prove that training is valuable.
• The true cost of training.
• The true cost of not training.
• Where to find data on the benefits of your training.
• A quick method of estimating cost-benefits.
• How to calculate the return on investment (ROI) of training.

Session 5

• Guidelines for writing a training proposal/report to management.
• How to gain acceptance for your recommendations.
• A comprehensive case study to practice the entire TNA process.

• All the worksheets, checklists, and forms in Microsoft® Word template format. Simply download them from your personal My Langevin website.
• 30-day access to all recorded online sessions.
• Free 1-year feedback service. Receive detailed feedback on your materials to help improve your courses. 

The blended approach in this practical, application-based workshop combines 5 synchronous sessions with off-line self-paced activities. You will spend 10 hours live/online learning the key skills to address a performance problem and applying them to three unique case studies. Up to 3 hours will be required for pre-course work and intersession reading.

Maximum Class Size: 12 participants (We limit class size to ensure maximum value and participation for our clients.)

• Log in to our Adobe Connect platform using a standard web browser and access the audio for the workshop using a telephone and headset (or ear buds with a microphone). A toll-free teleconference number will be provided.
• Expect an engaging, highly interactive, hands-on workshop with plenty of practice opportunities using breakout rooms, chat, polls, whiteboard annotation tools, etc.
• Review recordings of each session for up to a month after the workshop ends.