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Training managers, there may be times when your instructors are not performing to the expected standards required for your training department. You may need to intervene and provide some coaching. But where do you start?
Below you will find a road map for three levels of intervention—low, medium, and high.
Low-Level Interventions
1. Conduct a weekly meeting or call with the instructor to discuss how things are going in general. (Especially given the stressful conditions we are currently navigating. They may just be experiencing burn out.)
2. Require each instructor to submit a course evaluation summary after each course, including their own comments regarding what went well and what areas need improvement.}
3. Schedule an opportunity for the instructor to observe another instructor (in person) teaching the course.
4. Schedule an opportunity for the instructor to observe a recording of another instructor facilitating the course.
5. Provide one-on-one coaching from a more experienced instructor or supervisor.
Medium-Level Interventions
6. Pull the instructor from the schedule (for the course they are struggling with) and schedule another instructor to teach the course instead.
7. Schedule more preparation time, above and beyond the normal preparation guidelines.
8. Observe or record the instructor and provide feedback (i.e. use an Instructor Feedback Form).
9. Have the instructor watch their own recording and critique their performance.
10. Schedule coaching from a subject-matter expert.
11. Schedule coaching from the course designer.
High-Level Interventions
12. Remove instructor from the training schedule.
13. Take disciplinary action.
14. Terminate employment.
By following these intervention techniques, hopefully you can uncover the root problem, provide coaching, and resolve the situation!
If you’re ready to select, manage, and develop a top-notch training team, enroll in our next The Successful Training Manager workshop.
