Workshop FAQs

You can cancel up to 5 business days prior to the start of your workshop without penalty. 

Cancellations received less than 5 business days prior to the start of your workshop are not eligible for a refund. You can reschedule to a new date, hold the paid credit with us for a future workshop or e-learning product, or transfer the credit to someone else in your organization.

If you are a “no show” and fail to inform us prior to the workshop that you cannot attend, you will forfeit 100% of the workshop fees and/or Freedom Pass credits.

All paid credits must be used within one year of the original workshop date.

We use Adobe Connect for our virtual workshops because the requirements to deliver meaningful, interactive training are vastly different than a virtual business meeting.

Connect allows us to build persistent rooms—once all the content required for our sessions is uploaded to the room (like slides, polls, and file share documents), it can be used over and over again without having to rebuild the room, its layouts, and breakout rooms, every time the workshop runs.

This, along with all the interactive tools Connect provides, allows us to provide you with a highly engaging training experience.

Visit Adobe.com for current Adobe Connect technical requirements.

The majority of our virtual classroom workshops run from 1:00-3:30 p.m. EST/EDT. This will be confirmed at the time of registration.

Our onsite workshops start at 8:00 a.m. and finish around 4:30 p.m. (give or take a few minutes, depending on the size of the class). Our master trainers will be in the classroom around 7:15 a.m. This can be customized based on your organization’s preferences.

If you fail to inform us that you cannot attend a workshop, you will be charged the entire course fee.

Workshop fees are to be paid in full upon receipt of invoice.

We accept various forms of payment including: Check, Money Order, Visa, American Express, MasterCard, Discover, Diners, EFT (US only), Direct Deposit, and Wire Transfer. 

You will save 10% on all live online workshops when you register a minimum of 8 weeks before the workshop start date. The early bird special cannot be combined with any other offer or discount. Quote EARLYBIRD10 when you register.

You will receive a comprehensive course manual containing job aids, checklists, samples, decision tables, and models as permanent references. The manual is used throughout the workshop. It is a comprehensive toolkit and a model for your own courses. Every page in our manuals is designed as a job aid.

Yes, all course materials are available for download in your personal MyLangevin account for 5 years after attending the workshop.

In addition to your workshop materials and the expertise of our master trainers, the following items are also included: suggestions for further professional development, exclusive access to our LinkedIn Alumni Group, tips and resources on Langevin’s social media sites, a tangible action plan to implement, and a certificate of completion.

We offer a free 1-year feedback service on our workshops. Send us a copy of the materials you’ve designed, or a recording of yourself instructing, and we’ll give you detailed feedback. Even if your feedback service has expired, our CSRs and VC team thrive on helping you be the best you can be at your job. Call us anytime. We’d love to help!

You can have one-on-one discussions with the instructor about your individual projects or concerns while attending one of our programs. In addition to being available during breaks, our master trainers will also be available after hours and before the course starts in the morning. You are invited to schedule one-on-one sessions to discuss concerns based on your needs and assignments back home. For more information about our Master Trainers, click here.

On the morning of your workshop, you will be greeted by our Master Trainer who will welcome you and ensure your comfort.

When you choose your seat, you’ll find the table has been carefully prepared for you. You’ll see a course manual, name card, pen, and water. You’ll also see a display table containing additional training-related materials. 

Attendance is limited to allow maximum participation and feedback. You’ll find yourself in a small table group of 2-5 people to facilitate the frequent group exercises planned.

Expect your course to be highly participative. There are many group and individual exercises, case studies, and samples to critique.

The activities and methods will vary to keep you interested and engaged. We’ll maintain a good pace so boredom won’t set in. We invite questions, comments, and discussion at any time if you wish (and only if you wish). Don’t worry, we won’t put you on the spot!

Breaks will be scheduled frequently so you can stretch, walk, talk, check emails, or make phone calls.

If you previously paid for and attended a workshop and are still with the same company, you can attend the same workshop (virtually) a second time, free of charge, to brush up on your skills. If you attended team training with your company and are still employed there, you can attend (one time and free of charge) the virtual version of the same workshop if it’s offered.

We have taken many steps in our virtual classroom workshops to accommodate participants with disabilities. A written transcript is provided for most audio and video clips. Our materials are in a high contrast color scheme, with lots of whitespace wherever possible, and are provided in a PDF format for simple resizing. Fonts in the virtual classroom are also resizable. Our facilitators can adjust their delivery so everyone can properly absorb the material with time for reflection. If required, we can include closed captions to supplement the delivery.

We strive to make all our workshops (both online and in person) accessible. If you have an accessibility concern, please reach out to us for more information and we would be happy to assist. If you have booked a workshop with us already, kindly let us know at least 2 weeks prior if any accommodations are required. We will do everything we can to ensure your experience is exceptional.

A laptop is not required for our workshops. We encourage you to take notes directly in the workshop manual provided for easy reference back on the job. Your manual will contain practical job aids, checklists, samples, and decision-making tables. After the workshop, these tools will be available electronically through your personal MyLangevin account.