Dealing with Challenging People and Situations
$49
This asynchronous e-learning module shows you how to deal with challenging people and situations in a calm and professional manner. Learn how to assess each situation as it arises so you may choose an appropriate course of action. You’ll also learn when to use both low- and high-level interventions, and how to maintain group dynamics after the situation has been addressed. BONUS—download a handy job aid to use as a refresher back on the job!
Quantity
Objectives
- Assess the situation.
- Address environment-centric challenges.
- Address behavior-centric challenges.
- Maintain group dynamics.
What You Will Learn
- How to determine whether the problem/challenge is environment-centric or behavior-centric.
- A detailed list of environment-centric and behavior-centric challenges.
- A 4-step process for addressing environment-centric challenges.
- A 4-step process for addressing behavior-centric challenges.
- 2 key considerations for determining the extent of the problem.
- Tips for waiting to see if the issue will resolve itself.
- 6 low-level intervention techniques for use in a face-to-face training or meeting environment.
- 6 additional low-level intervention techniques for a virtual setting.
- A 3-step process for using high-level intervention techniques.
- 7 proven techniques for maintaining a healthy group dynamic.
Bonus
- Upon purchase of this course, you will receive your personal MyLangevin account that will give you access to the e-learning module as well as other useful tools and resources.
- Free 1-year feedback service.
- Stay connected with your peers by joining Langevin Learning Services’ Alumni group on LinkedIn®.
