Self-Paced FAQs

We accept various forms of payment for our self-paced products including: Check, Money Order, Visa, American Express, MasterCard, Discover, Diners, EFT (US only), Direct Deposit, and Wire Transfer. If you prefer, your organization may be invoiced for your product(s).

Prices are subject to change without notice.

e-Learning modules are not refundable – all sales are final.

If you are unhappy with your product, you can return it. You will receive a credit toward the purchase of future products or workshops (minus your shipping charges). You are responsible for any costs associated with returning the product to us.

e-Learning modules are not refundable – all sales are final.

If you have lost your manual, simply contact your Client Service Representative. We will gladly send you a replacement manual at 50% of the purchase price (plus shipping).

If you have questions after purchasing a product, please feel free to contact a Client Service Representative. They are extremely knowledgeable about our products and workshops. They’ll be able to answer any questions you might have. If you need advice or someone to discuss ideas with, simply give us a call.

The time, effort, and research that go into our self-paced products (and workshops) are based on the highest standards in the training industry. We diligently research the field to include workable, practical developments in our products. We incorporate proven principles of adult learning, blended learning, and creative training techniques that apply to various learning styles.

Although each Langevin product is unique, the comprehensive research that is applied to each product is consistent and reliable. When you purchase one of our products, we ensure you receive the most current, practical information to assist you in your professional development.

Yes, we’d be happy to connect you with a client who has purchased one of our products. If you are interested in being a reference, let us know and we’ll add you to our list of satisfied clients.

The Langevin Freedom Pass is assigned to the company that purchases it and remains with that company for the duration of the pass. Passes are transferable within the same company and can be used for multiple employees.

You can cancel or reschedule an enrollment up to 5 business days before the workshop begins without penalty. Rescheduled workshops must be attended prior to expiry date of the pass.

If you cancel less than 5 business days before the workshop begins, or fail to inform us that you cannot attend a workshop (i.e. a no show), the workshop days/sessions will be deducted from the pass.

If Langevin needs to cancel, change, or postpone a workshop for any reason, we will try to give as much notice as possible. Langevin will not be liable for any costs incurred or any consequential damages because of a workshop cancellation.

All 12 or 18 training credits must be attended within 1 year of purchasing the Langevin Freedom Pass. The pass expires after 12 or 18 training credits or 1 year, whichever comes first. If all 12 or 18 training credits are not attended within the 1 year, the remaining credits will expire along with the pass.

The Langevin Freedom Pass cannot be applied to the purchase of any e-learning modules or exclusive workshops for your team.

Certification discounts do not apply to the pass.

All Langevin Freedom Pass purchases are final. There are no refunds, cancellations, or exchanges on pass purchases. There are no extensions on passes.