Harmony in Learning: Strategies for Handling Challenging People and Situations – March 2025
Hosted by Melissa Grey Satterfield
Location: Adobe Connect
FREE
From external distractions to learner resistance and side-bar conversations, managing a training session can sometimes test our skills (and patience!). And, despite all our best efforts to spot and prevent problems before they occur, sometimes things still go wrong.
Join Melissa Grey Satterfield for this webinar and learn a variety of strategies to identify, assess, and address challenging behaviors and situations. As a bonus, you’ll receive a handy job aid with tips for navigating a variety of issues in virtual and in-person settings!
What You'll Learn
- Identify the things that contribute to environment-centric issues.
- Handle behavior-centric issues using a 4-step process.
- Assess the situation by asking 2 key questions.
- Apply a subtle intervention technique to address the problem without calling attention to it.
- Apply a direct intervention technique by addressing the person(s) privately and sharing what you’ve observed.
EACH SESSION IS LIMITED TO 100 ATTENDEES.
Save your spot in this FREE exclusive 1-hour webinar!
Our webinar is now full. Take a quick minute to sign up to be notified about any upcoming webinars.
Facebook
Twitter
LinkedIn
Email
- AITVWeb030525
- March 5, 2025 - 11:00am - 12:00pm ET
Meet Your Host
Master Trainer, Melissa Grey Satterfield, has been with Langevin Learning Services since 2000 and is a proud graduate of Broadcast Communications. Originally a native of Las Vegas, she now resides in “The City of Angels,” greater Los Angeles area. Melissa is also an experienced event presenter. She’s been welcomed at ATD’s TechKnowledge conference and at the Learning Guild’s DevLearn and Learning Solutions conferences. Melissa stands by these mantras when it comes to learning and development: “work smarter, not harder” and “never do for the learners what the learners can do for themselves.”
