Evaluation of Training
Proving Your Value
This comprehensive workshop shows you how to build and communicate a compelling case for the effectiveness of your training programs. Return to work with the most comprehensive process, tools, and best practices to make a seemingly complex process simple and easy to implement.
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For training professionals who want to evaluate the effectiveness of their training programs, communicate success, and contribute to their organization’s bottom line.
- Determine the scope of an evaluation project.
- Analyze pre-training baseline and expected performance.
- Determine organizational support for training evaluation.
- Prepare an evaluation plan.
- Design evaluation instruments.
- Collect evaluation data.
- Verify the validity and reliability of evaluation data.
- Calculate the return-on-investment (ROI) of training.
- Assess the return-on-expectations (ROE) of training.
- Determine the results obtained from training.
- Isolate non-training variables from training results.
- Identify employee application of new skills.
- Identify employee learning level.
- Identify employee reactions to training.
- Analyze training problems and improvements.
- Prepare an evaluation report.
- Communicate evaluation results with impact.
- How to make critical planning decisions that will guarantee success.
- The 4 levels of evaluation: reaction, learning, application, and results, including return-on-investment (ROI).
- Step-by-step procedures to successfully evaluate any training program – even “soft” skills.
- How to turn “fuzzy” training expectations into measurable results.
- Proven methods for getting management buy-in.
- 7 key steps for planning a highly successful evaluation.
- How to write a concrete evaluation goal.
- 4 practical ways to determine baseline and expected performance.
- Where to look (and who to see) to get the right data.
- Simple ways to involve management in the evaluation process.
- 5 key elements to make your data more accurate and convincing.
- Practical and time-saving methods that will give you the confidence to tackle any training situation.
- Over 30 proven evaluation tools – including many novel variations.
- Fail-safe checklists to make your evaluation highly credible.
- How to collect evidence that supports your case.
- Practical guidelines on when to use each tool.
- 2 main types of evidence that support the case for training results.
- 4 major concerns in creating application instruments.
- 2 categories of tests that verify learning.
- 5 question types to determine reactions to training.
- How to select the best evaluation tools at all 4 levels.
- Over 40 realistic examples of instruments.
- How to select the ideal time and location to collect data.
- 10 ways to get full participation from all people involved.
- How to maximize return rates.
- Which tools are easiest to administer.
- Who should be involved in administering instruments.
- How to collect data when ideal conditions don’t exist.
- Common pitfalls and how to avoid them.
- How to conduct relevant and efficient evaluations immediately after the workshop.
- How to calculate the impact of training using both proven and innovative techniques.
- Step-by-step procedures to calculate costs and benefits of training.
- How to find convincing evidence of training’s real impact on the organization.
- 8 key questions to isolate training from other changes in the organization.
- How to substantiate your findings.
- 12 criteria to guarantee accurate and consistent data before, during, and after training.
- How to deal with tangible and intangible data.
- 5 ways to convert tangible data into dollar values.
- How to interpret performance information and take the best course of action.
- 6 insightful questions that tie management expectations into evaluation.
- Simple methods for calculating the return-on-investment (ROI) of any course.
- An approach for determining how well training met non-financial expectations.
- How to build a compelling case for the value of your training.
- The 5 key components of a professional evaluation report.
- A structured worksheet that helps you prepare a rock-solid report.
- How to write an impressive evaluation report that gets the attention of management.
- A classic example of a completed report – including an easy-to-follow format.
- Step-by-step procedures for reporting results and making constructive recommendations to management.
- Best practices for delivering difficult messages.
- All the worksheets, checklists, and forms in Microsoft® Word template format. Simply download them from your personal My Langevin website.
- Free 1-year feedback service. Receive detailed feedback on your materials to help improve your courses.