• Gather data about expected performance.
• Gather data about actual performance.
• Define the performance problem or opportunity.
• Analyze job performance.
• Determine causes of job performance problems.
• Recommend training solutions.
• Calculate cost-benefit of training.
• Write a training needs analysis (TNA) proposal.

Technical Requirements

Planning

• A complete step-by-step needs analysis process.
• When not to do a needs analysis.
• Where to start.
• Common errors to avoid.
• Key questions to ask at the start of every needs analysis.
• A systematic needs analysis worksheet.
• How to avoid unnecessary training.

Data Collection

• The 7 most common data collection techniques.
• How to design effective surveys.
• Types of interviews.
• How to plan and conduct an interview.
• Guidelines for measuring and observing employee performance.
• How to handle a request for training.

Performance Analysis

• A simple 5-step performance analysis approach.
• 7 major causes of performance problems.
• A highly effective checklist for isolating the cause.
• 4 effective techniques for confirming the cause.
• When to train (and when not to).
• Non-training solutions for non-training issues.

Cost-Benefit Analysis

• How to prove that training is valuable.
• The true cost of training.
• The true cost of not training.
• Where to find data on the benefits of your training.
• A quick method of estimating cost-benefits.
• How to calculate the return on investment (ROI) of training.
• Guidelines for writing a training proposal/report to management.
• How to gain acceptance for your recommendations.

• Upon purchase of this course, you will receive your personal MyLangevin account that will give you access to the e-learning module as well as other useful tools and resources for trainers.
• Free 1-year feedback service. Receive detailed feedback on your materials to help improve your courses.
• Stay connected with your peers by joining Langevin Learning Services’ Alumni group on LinkedIn®.