• Minimize the opportunities for difficult behavior before it even begins.
  • Prepare training for adult learners.
  • Create a warm, welcoming environment.
  • Establish and maintain rapport with participants.
  • Separate negative behavior from the participants.
  • Apply effective communication techniques.
  • Manage your personal “triggers.”
  • Read the group and adjust your instructional style as needed.
  • Determine when and when not to intervene.
  • Prepare for difficult participants long before they show up in the classroom.
  • Intervene subtly when all else fails.
  • Create a personalized follow-up plan to avoid future problems.

eBooks are not refundable – all sales are final.

What You Will Learn

The Adult Learner: In a Nutshell

  • no-nonsense approach to deal with difficult participants long before they show up in the classroom.
  • The importance of treating adult learners with respect and dignity.
  • Why it is essential to prepare and plan for difficult behavior.
  • The fundamental principles of adult learning.
  • 35 techniques to apply the principles of adult learning in your courses.

Pull Up a Chair and Make Yourself at Home

  • How to immediately make your participants feel welcome and eager to participate – even the most reluctant learners.
  • 10 essential things you should know about your participants before the course begins.
  • 15 tips to set up a room to maximize participant interaction and behavior.
  • How to make the learning environment work for you and your learners.
  • How to start a course with positive impact.
  • 10 simple icebreakers that will immediately put your participants at ease.
  • How to instantly establish rapport with your participants.
  • Proven strategies to establish your credibility.
  • How to use simple ground rules to deal with troublesome behavior.

The Good, The Bad, The Ugly

  • How to turn the most challenging participants into willing learners.
  • The real reasons behind negative participant behavior.
  • The danger of labeling participants and how to avoid it.
  • How adult learning principles can mitigate negative participant behavior.
  • Guidelines for addressing all three styles of learning so you’re sure to engage all your participants.
  • The best way to get your participants to “buy in” to training.
  • Non-verbal clues and what you should do about them.
  • Generational Learning – how to make the power of four generations work for you and your learners.

Get Over It!

  • YOUR attitude and how it impacts your learners.
  • Key questions to ask yourself when you are faced with negative behavior.
  • 25 guidelines to assess the effect you have on your learners’ behavior.
  • How to recognize your personal “triggers.”
  • Participative techniques to keep your learners motivated and eager to learn.
  • How to come across as welcoming and enthusiastic.
  • 10 tips to enhance your non-verbal communication.
  • Active listening skills guaranteed to encourage communication.
  • Tips for giving meaningful feedback to learners.
  • 21 tips to effectively manage your personal triggers.

When All Else Fails

  • A simple, yet proven, intervention technique that works every time.
  • 2 powerful questions to ask yourself before you intervene.
  • The 3 levels of intervention and when to use them.
  • How to apply subtle, yet powerful, intervention techniques.
  • 4 steps you can take if things didn’t go according to plan.
  • A follow-up checklist to help you learn from negative experiences.


  • Upon purchase of this eBook, you will receive your personal My Langevin account that will give you access to all checklists and forms in Microsoft® Office Word template format.
  • Stay connected with your peers by joining Langevin Learning Services’ Alumni group on LinkedIn®.
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