- Minimize the opportunities for difficult behavior before it even begins.
- Prepare training for adult learners.
- Create a warm, welcoming environment.
- Establish and maintain rapport with participants.
- Separate negative behavior from the participants.
- Apply effective communication techniques.
- Manage your personal “triggers.”
- Read the group and adjust your instructional style as needed.
- Determine when and when not to intervene.
- Prepare for difficult participants long before they show up in the classroom.
- Intervene subtly when all else fails.
- Create a personalized follow-up plan to avoid future problems.
eBooks are not refundable – all sales are final.
What You Will Learn
The Adult Learner: In a Nutshell
- A no-nonsense approach to deal with difficult participants long before they show up in the classroom.
- The importance of treating adult learners with respect and dignity.
- Why it is essential to prepare and plan for difficult behavior.
- The fundamental principles of adult learning.
- 35 techniques to apply the principles of adult learning in your courses.
Pull Up a Chair and Make Yourself at Home
- How to immediately make your participants feel welcome and eager to participate – even the most reluctant learners.
- 10 essential things you should know about your participants before the course begins.
- 15 tips to set up a room to maximize participant interaction and behavior.
- How to make the learning environment work for you and your learners.
- How to start a course with positive impact.
- 10 simple icebreakers that will immediately put your participants at ease.
- How to instantly establish rapport with your participants.
- Proven strategies to establish your credibility.
- How to use simple ground rules to deal with troublesome behavior.
The Good, The Bad, The Ugly
- How to turn the most challenging participants into willing learners.
- The real reasons behind negative participant behavior.
- The danger of labeling participants and how to avoid it.
- How adult learning principles can mitigate negative participant behavior.
- Guidelines for addressing all three styles of learning so you’re sure to engage all your participants.
- The best way to get your participants to “buy in” to training.
- Non-verbal clues and what you should do about them.
- Generational Learning – how to make the power of four generations work for you and your learners.
Get Over It!
- YOUR attitude and how it impacts your learners.
- Key questions to ask yourself when you are faced with negative behavior.
- 25 guidelines to assess the effect you have on your learners’ behavior.
- How to recognize your personal “triggers.”
- Participative techniques to keep your learners motivated and eager to learn.
- How to come across as welcoming and enthusiastic.
- 10 tips to enhance your non-verbal communication.
- Active listening skills guaranteed to encourage communication.
- Tips for giving meaningful feedback to learners.
- 21 tips to effectively manage your personal triggers.
When All Else Fails
- A simple, yet proven, intervention technique that works every time.
- 2 powerful questions to ask yourself before you intervene.
- The 3 levels of intervention and when to use them.
- How to apply subtle, yet powerful, intervention techniques.
- 4 steps you can take if things didn’t go according to plan.
- A follow-up checklist to help you learn from negative experiences.
- Upon purchase of this eBook, you will receive your personal My Langevin account that will give you access to all checklists and forms in Microsoft® Office Word template format.
- Stay connected with your peers by joining Langevin Learning Services’ Alumni group on LinkedIn®.