• Minimize the opportunities for difficult behavior before it even begins.
• Prepare training for adult learners.
• Create a warm, welcoming environment.
• Establish and maintain rapport with participants.
• Separate negative behavior from the participants.
• Apply effective communication techniques.
• Manage your personal “triggers.”
• Read the group and adjust your instructional style as needed.
• Determine when and when not to intervene.
• Prepare for difficult participants long before they show up in the classroom.
• Intervene subtly when all else fails.
• Create a personalized follow-up plan to avoid future problems.

eBooks are not refundable – all sales are final.

The Adult Learner: In a Nutshell

• A no-nonsense approach to deal with difficult participants long before they show up in the classroom.
• The importance of treating adult learners with respect and dignity.
• Why it is essential to prepare and plan for difficult behavior.
• The fundamental principles of adult learning.
• 35 techniques to apply the principles of adult learning in your courses.

Pull Up a Chair and Make Yourself at Home

• How to immediately make your participants feel welcome and eager to participate – even the most reluctant learners.
• 10 essential things you should know about your participants before the course begins.
• 15 tips to set up a room to maximize participant interaction and behavior.
• How to make the learning environment work for you and your learners.
• How to start a course with positive impact.
• 10 simple icebreakers that will immediately put your participants at ease.
• How to instantly establish rapport with your participants.
• Proven strategies to establish your credibility.
• How to use simple ground rules to deal with troublesome behavior.

The Good, The Bad, The Ugly

• How to turn the most challenging participants into willing learners.
• The real reasons behind negative participant behavior.
• The danger of labeling participants and how to avoid it.
• How adult learning principles can mitigate negative participant behavior.
• Guidelines for addressing all three styles of learning so you’re sure to engage all your participants.
• The best way to get your participants to “buy in” to training.
• Non-verbal clues and what you should do about them.
• Generational Learning – how to make the power of four generations work for you and your learners.

Get Over It!

• YOUR attitude and how it impacts your learners.
• Key questions to ask yourself when you are faced with negative behavior.
• 25 guidelines to assess the effect you have on your learners’ behavior.
• How to recognize your personal “triggers.”
• Participative techniques to keep your learners motivated and eager to learn.
• How to come across as welcoming and enthusiastic.
• 10 tips to enhance your non-verbal communication.
• Active listening skills guaranteed to encourage communication.
• Tips for giving meaningful feedback to learners.
• 21 tips to effectively manage your personal triggers.

When All Else Fails

• A simple, yet proven, intervention technique that works every time.
• 2 powerful questions to ask yourself before you intervene.
• The 3 levels of intervention and when to use them.
• How to apply subtle, yet powerful, intervention techniques.
• 4 steps you can take if things didn’t go according to plan.
• A follow-up checklist to help you learn from negative experiences.

• Upon purchase of this eBook, you will receive your personal My Langevin account that will give you access to all checklists and forms in Microsoft® Office Word template format.
• Stay connected with your peers by joining Langevin Learning Services’ Alumni group on LinkedIn®.