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Perhaps you train internal employees, or maybe you train external clients. You might even deliver training at a client site that is new to you. Regardless of who you deliver training for, and where you deliver it, occasionally you may need to use someone else’s training room. If you do, I compare the experience with going over to someone’s home for dinner. It’s a good idea to use proper manners and be mindful that you are on their turf, so to speak. You are a guest in their home and should respect their home culture.
When I deliver training at a client site, I make sure to show my corporate clients the same respect level as though I were in their home. I am training at their workplace, in their corporate culture, using their facilities. So, if you find yourself in the same situation, here are four tips to keep you in good standing with your client:
1. Call your client to review all the logistics – It’s a good idea to contact your client to ensure you know the proper etiquette when visiting their company. How far in advance should you arrive? What security procedures do you need to follow? Where should you park your car?
2. Check with your client if you wish to change the classroom layout – Let’s say you arrive at a client site and the furniture layout just won’t do. If you want to rearrange the tables, be sure to get permission from the client first to avoid any unpleasant repercussions.
3. Review the lesson plan with your client – Perhaps your client would like the training to be a bit more customized to their needs. If so, it’s a good idea to review the course objectives with the client ahead of time to ensure you are both on the same page as to what content should and should not be covered.
4. Thank your client for the opportunity – Always thank your client for the opportunity to visit them and for the use of their facilities. It’s because of them that you have a job!
Now that you have some tips on how to work effectively when training at a client site, I hope you’ll find them helpful. One of my early mentors in the training profession taught me to always leave someone else’s training room the same or better than you found it or they may not invite you back!
What tips do you have for delivering training at a client site?
Conducting training at your location is more cost-effective and convenient. It’s also an excellent opportunity for team building. To learn more about bringing a Langevin master trainer to your site, pop over and visit us!